On this page 4 sections
01With an account.
The fastest way is inside Upways: delete your account in the app (You, Delete account) or on the website (Settings, Security, Delete my account). A company owner can download all of the company's data in Settings, Security, Export company data.
02Without an account.
You may be in Upways without ever signing up: as a job applicant, a driver a company added, a broker or shipper contact, or someone who wrote to us. To ask what we hold, or to have it deleted, use the button below or write to us.
- Email: ralpasovsi@gmail.com, subject "Delete my data" (or "My data" to see or export it).
- Tell us: your name, the email or phone number we may have, and the company you worked or applied with, if any.
- We do not need, and will never ask for, a password, a full SSN or a card number.
03What happens next.
We confirm the request comes from you (usually by writing back to the email or phone we have), answer within 30 days (45 where the law allows), and tell you what we deleted. Where the data belongs to a trucking company's records, such as a job application or a load paper, we pass the request to that company and help it answer, because it decides about its own records. An authorised agent may ask for you with your written permission. If we say no, you can appeal by replying to our answer.
04What we may have to keep.
A few things are kept when the law requires it or to prove what happened: tax and billing records, the record of which Terms you accepted, and security logs for about a year. Backup copies roll off within 30 days.